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Using OUI with Compuserve POP3 E-mail

Here's the latest (we think) information on Compuserve e-mail access with POP3

This update for Compuserve members is cut and pasted from a CIS web page posted December 11, 1999

CompuServe is making changes to the e-mail server configuration that may affect the way you send e-mail. What does this Mean?

CompuServe is closing the relay functionality of CompuServe e-mail. To understand e-mail relaying, it is important to first understand the normal e-mail flow. Typically, e-mail generated at one site recognizes the delivery address and delivers mail directly to that address. Imagine e-mail taking a direct route from point A to point C, bypassing any potential middle site. In the case of e-mail relaying, however, e-mail generated at one site gets passed to an intermediate site before reaching its final destination. The intermediate site then forwards, or relays, the e-mail to the final address. The path, then, is: mail generated at point A is sent to point B, and then relayed from point B to point C. When this happens, it can appear to the end site that the e-mail was sent from the relay site (B) instead of the originating site. Consequently, when CompuServe is used as a relay site, the receiver of the e-mail legitimately believes that the mail was generated from CompuServe.

Why is CompuServe Closing the E-Mail Relay Functionality?

E-mail relaying is one method used to deliver Unsolicited Bulk E-Mail, commonly referred to as spam. Users who engage in this unethical practice forge mail, which makes the mail appear to have originated from an address such as CompuServe. Deactivating e-mail relaying will permit only those users with CompuServe e-mail accounts to send mail from CompuServe, thus preventing CompuServe computer resources from being used to process spam.

The delivery of spam negatively impacts CompuServe in three ways: it causes other sites to refuse mail from CompuServe; it increases the load on the mail machines; and it damages CompuServe's reputation as a cooperative member of the Internet community.

What You Need to Know

These changes are part of an effort to improve e-mail traffic and security, to improve connectivity, and to reduce junk e-mail.

Effective December 15, 1999, if you connect to CompuServe using a LAN or an ISP other than CompuServe, you may need to change your third-party e-mail software settings AND the e-mail settings in your Web browser. Once these settings are changed, your ability to send e-mail will be unaffected by the changes we are making to our server configuration.

Who is NOT affected by this change:

-- Members sending e-mail via CompuServe software, such as CompuServe 2000, CompuServe version 4.x, 3.x, 2.x, etc.

-- Members who connect directly to CompuServe using a dial-up modem connection and a CompuServe access number.

*If this describes how you connect and use CompuServe e-mail then you do not need to make any changes to your e-mail seetings.

*Who may be affected by this change:

-- Members using third-party e-mail software (e.g., Outlook, Netscape Communicator, or other third-party e-mail clients) to SEND mail AND

-- Who are connecting to CompuServe through another ISP (Internet Service Provider) or LAN (Local Area Network).
*If neither of these instances describe your e-mail connection, then you are not required to make any changes to your mail settings.

*What must CompuServe members do?

*Go into your third party e-mail client and view the mail settings. (Contact your LAN administrator if you need assistance accessing your settings.)

When you view your mail settings, you should see one of the following SMTP addresses: "smtp.site1.csi.com"; "smtp.site2.csi.com"; "mail.compuserve.com"; or "smtp.compuserve.com."

*If you see any of the following SMTP addresses:
-- "smtp.site1.csi.com"; "smtp.site2.csi.com"; "mail.compuserve.com"; or "smtp.compuserve.com," you should:
-- Contact either your ISP or your LAN administrator and obtain from them their SMTP server address.
-- Change the mail settings in your Web browser AND in your third-party e-mail client to reference your ISP or LAN's SMTP server.

*What happens if these changes are not made?
If these changes are not made, then you will not be able to send e-mail. Depending on your e-mail software, you may receive an error message indicating you cannot send mail or that there are problems with connecting to the SMTP server.

Some Examples to Help You Check Your Settings

OUI, the Offline Usenet Interface

To change outgoing mail (SMTP) gateway setting on OUI

1. Right click on the Compuserve mailbox icon or listbox entry.
2. Select Configuration from the pop-up menu.
3. In the bottom box, remove the Compuserve SMTP server, and insert your ISP's server address.

Netscape Communicator 4.6

To change outgoing mail (SMTP) gateway setting on Netscape Communicator 4.6:

1. Select Edit/Preferences/Mail & Newsgroups/Mail Servers.
2. Select Outgoing mail (SMTP) server.
3. Type in your ISP's mail gateway.

Outlook Express

To change outgoing mail (SMTP) gateway setting in Outlook Express:
1. Select Tools/Accounts/Mail.
2. Select Account/Properties/Servers/Outgoing mail (SMTP).
3. Change the Outgoing mail to your ISP's mail gateway.

Outlook 98

To change outgoing mail (SMTP) setting in Outlook 98:
1. Select Tools/Services.
2. Select Internet E-mail and click properties.
3. Select the Servers tab and click on outgoing mail (SMTP).
4. Type in your ISP's mail gateway.
5. Click OK (three times).
6. Restart Outlook.

Eudora

To change outgoing mail (SMTP) gateway setting in Eudora:
4.2 for Windows

1. Select Tools/Options....
2. Select Sending mail category.
3. Find the SMTP server (outgoing).
4. Change the SMTP server to your ISP mail gateway.

4.2.1 for Macintosh

1. Select Special/Settings....
2. Select Hosts category.
3. Find the SMTP server.
4. Change the SMTP server to your ISP mail gateway.

Compuserve POP3 Mail is available for Windows 95, Windows 98, Macintosh, and Windows NT 4.0 or greater users.

What is POP3?

POP3 (Post Office Protocol version 3) is an Internet Mail standard. This is different from the CompuServe Mail you are currently using with your CompuServe software. POP3 is the mail system that allows you to use web browser mail software, or other e-mail software packages such as OUI.

Client Questions

Which e-mail clients can I use?

You may use any POP3-compliant Internet E-mail software, such as OUI, Netscape Communicator, Outlook Express, or Eudora.

What is CompuServe Virtual Key?

CompuServe Virtual Key keeps your information private and prevents others from using your account. Virtual Key is also known as RPA (Remote Passphrase Authentication). Most POP3 software does support Virtual Key. However, e-mail software that does not support CompuServe Virtual Key will require a mail-only password.

What is a mail-only password?

A mail-only password is a specific password used only for your CompuServe POP3 mail account. This password will allow you to gain access to your POP3 mailbox without the use of CompuServe Virtual Key software. NOTE: You must use Virtual Key to access the Mail Settings area, even if you are using your mail-only password to retrieve your mail.

How do I configure my Internet e-mail software to work with CompuServe?

You will find instructions on how to configure your own E-mail software on the "Help with Your Mail Software" page.

For those who are familiar with configuring their software, the settings are:

Incoming: pop.compuserve.com
Outgoing: smtp.compuserve.com

See new note at top of page if you are using OUI, or some other third party POP3 e-mail program AND you connect through a LAN or an ISP other than Compuserve.

ADDRESSING QUESTIONS

What is my e-mail address in CompuServe's POP3 mail system?

Your POP3 e-mail address is the same as your CompuServe address. For example, if your address is joexyz@compuserve.com, your POP3 address will be joexyz@compuserve.com.

My POP3 address used to be @csi.com and everyone knows this address, do I inform everyone of the new address?

The transition will take care of redirecting your mail to @compuserve.com, so any mail sent to @csi.com will be redirected to @compuserve.com. Even with redirection it is advisable to inform everyone of your new POP3 address.

How do people send mail to my POP3 mail address?

To send to your POP3 mail address, have them address mail to you in the following way: user@compuserve.com.

Can I change my Personal Address after I begin using my POP3 account?

Yes. With the new POP3 mail, you may change your personal address. Go REGISTER.

LIMIT QUESTIONS

POP3/SMTP mailboxes have the following limits:

Maximum Message Size 10 MB
Maximum Session Size 10 MB
Maximum Message Recipients (per message) 100
Maximum Mailbox Size 30 MB
Mail Storage per Message 45 Days

If I use CompuServe POP3 Mail will I still be able to use mail with my CompuServe software?

Yes. Actually now you have two views into the same mailbox. You will be able to access you mail through either your POP3 software or your CompuServe software.

News Server Note re. Compuserve:

Sorry, but at the moment the only way to get access to the Compuserve news server is to log on to Compuserve via one of the many Compuserve access telephone numbers. Logging on from a different ISP is not supported at this time.

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